Return & Exchange Policy

This policy applies to all purchases made at our retail store locations and via our online store. It covers returns, exchanges, refunds, store credit, defective merchandise, and associated procedures and timelines.

Basic Timeframe

Regular returns and exchanges: Items may be returned or exchanged within 30 days of the original purchase date.
Final sale items: Items marked “Final Sale” or discounted by 50% or more are not eligible for return or exchange unless defective.

Eligibility Criteria To be eligible for a return or exchange, items must:

Be unworn, unwashed, and in original condition.
Have all original tags attached.
Include any original packaging, accessories, and paperwork (receipt, packing slip).
Not show signs of wear, odor, deodorant, makeup, pet hair, or alteration.

Proof of Purchase

For store purchases: Present the original receipt or packing slip. If you do not have a receipt, we may offer an exchange or store credit at the item’s current selling price upon verification of purchase (subject to manager approval).
For online purchases: Use the order confirmation email or packing slip. Returns processed without a receipt will follow the no-receipt procedure.

Return Process — In-Store Purchases

Bring the item and receipt to any of our retail locations during business hours.
A sales associate will inspect the item. If approved, you may choose: refund to original payment method, exchange for a different size or style, or store credit.
Refunds to a credit or debit card may take 3–7 business days to appear on your statement.

Return Process — Online Purchases

Start a return through the online Returns Portal or contact Customer Service with your order number and reason for return.
Print the provided return shipping label or follow the instructions for carrier drop-off (some labels may include a return shipping fee, deducted from the refund).
Pack the item securely in original packaging if possible and include the packing slip or order number.
Ship the return within 7 days after initiating the return. Returned packages must be postmarked within the 30-day return window.
Once we receive and inspect the item, we will notify you of approval or rejection and process the refund or exchange.

Refunds

Refunds are issued to the original form of payment.
If the original payment method is unavailable, a store credit will be issued.
Shipping and handling charges are refundable only if the return is due to our error (incorrect item, defective product). Original outbound shipping costs for buyer-initiated returns are not refundable.
Refunds are processed after inspection and typically take 5–10 business days to post, depending on the payment provider.

Exchanges

Exchanges for a different size or color can be done in-store if stock is available.
Online exchanges may require you to return the original item for a refund and place a new order, or we may offer to ship the new item once the return is received (subject to availability).
If the requested exchange item is more expensive, the customer will be charged the price difference. If it is less expensive, the difference will be refunded.

Defective or Incorrect Items

Inspect items upon receipt. If an item is defective, damaged in transit, or incorrect, contact Customer Service within 14 days of delivery.
We will arrange a prepaid return label for defective or incorrect items and offer a full refund, replacement, or exchange at no additional cost.
For damaged items, provide photos of the defect and packaging when requested.

No-Receipt and Store Credit Returns

Returns without proof of purchase are evaluated on a case-by-case basis. Acceptable returns without a receipt may receive store credit at the current lowest selling price of the item.
Identification and contact information may be required to process no-receipt returns.

Holiday and Promotional Periods

Items purchased during holiday promotions may have extended return windows. Check the purchase receipt and promotional terms for specific dates.
Promotional gifts with purchase must be returned with the qualifying item(s) to receive a full refund; otherwise, the value of the promotional item may be deducted from the refund.

Gift Returns

Gift recipients may return items within the standard return period with the packing slip or gift receipt to receive a refund to the original purchaser’s payment method or store credit if the original payment method is unavailable.
If no gift receipt is available, returns may be eligible for store credit.

Special Care & Personalized Items

Personalized, custom-printed, or altered items are not eligible for return or exchange unless defective or produced incorrectly.
Items damaged due to improper care (per care label) are not eligible for return.

Limitations & Abuse

We reserve the right to refuse returns or exchanges that do not meet policy requirements.
Repeated return